Refund Policy

1. Payment processing

Paid ODRE PQC Production transactions are processed through Paddle, which acts as Merchant of Record. Payment processing, taxes and the execution of an approved refund may therefore be subject to Paddle's applicable procedures and policies.

Manage or cancel your subscription using the management link in your Paddle receipt or Paddle buyer support. Cancellation and refund requests are separate. Refunds are subject to the Paddle refund policy and applicable law.

2. How to request a refund review

Please contact ODRE AI with the purchase email and, when available, the Paddle transaction or subscription identifier, approximate purchase time and the reason for the request. Providing sufficient transaction information helps us review the correct purchase.

Do not send License Keys, private keys, authentication/refresh tokens or complete entitlement/device-state files in support or refund messages. For technical support, provide your product version and an error message with secrets removed.

3. Circumstances we may review

Refunds or an appropriate billing adjustment may be considered in circumstances such as:

• A verifiable duplicate charge.
• A clear payment-processing error.
• A material product defect that makes ODRE PQC Production technically unusable in a published supported environment and cannot be reasonably resolved after support and troubleshooting.

4. Circumstances that do not guarantee an automatic refund

We do not promise an automatic refund merely because a license was not used, the purchaser changed their mind after purchase, the customer's environment is outside the support scope published before purchase, or the issue results from a customer-controlled configuration. Each request is reviewed using the transaction facts, applicable law and relevant technical circumstances.

5. Mandatory consumer rights

If mandatory consumer-protection law gives you rights that cannot be limited by this policy, those legal rights take priority.

6. Effect of an approved refund

If a refund is approved, the related license, Unit entitlement or subscription rights may be terminated, cancelled or adjusted as appropriate to the refunded transaction.

7. Contact us before a chargeback

We encourage customers to contact support for transaction verification or refund review before starting a payment dispute or chargeback. This request does not limit any non-waivable legal rights or any rights available through Paddle or the payment method.